Frequently asked questions
You can learn more about billing for Visual Studio Online by going to the billing section of our get started pages.
Visit Microsoft Account Password Reset to recover your Microsoft account or password. You can find your account URL on the Account tab.
You can change your account URL from your account settings page. See the Service Update for January 9, 2013 for instructions.
You can change the owner of your account from your account settings page. See the Change Account Ownership topic in our Get Started section for instructions.
If you don’t need your account anymore, follow these steps to delete your account.
Yes, but your VSO account must be set up for work accounts. If you don’t have a VSO account, find out how to sign up for Visual Studio Online with a work account. If you have an existing VSO account, find out how to set up Visual Studio Online for work accounts. Otherwise, you must use Microsoft accounts to sign in.
Yes, after you activate your MSDN subscription with your Microsoft account. You can then add a work account to your subscription on the MSDN My Account page. That way, you can use this work account with Visual Studio Online and Microsoft Azure, if your subscription includes these benefits. You get the same level of benefits whether you use a work account or a Microsoft account. Find out how to add a work account to your MSDN subscription.
Security & Privacy
When you sign in for the first time, we will ask you for some extra information so that we can personalize your experience. If our Terms of Service have changed since you last signed in, you may be asked to agree and confirm that your information is up-to-date.
We follow industry best practices and have enterprise-grade security measures to help protect your code and project data. In addition, all communication between your computer and the service takes place over an encrypted HTTPS connection.
Visual Studio Online works with two major IDEs in the market today: Visual Studio and Eclipse. We also support integration with other tools through the TFS MSSCCI Provider, and with our command-line tools, which can be installed by downloading the free Team Explorer Everywhere product.
You can find downloads for these tools here:
- Visual Studio: Visual Studio downloads
- Eclipse: eclipse.org downloads
- TFS MSSCCI Provider: via Visual Studio Gallery
- Team Explorer Everywhere (TFS Plug-in for Eclipse): via Visual Studio downloads
In addition, you can use any Git client to access Team Projects with Git repositories, including:
- Visual Studio 2013
- Eclipse with the EGit extension
- Xcode (using Xcode’s built-in support for Git repositories)
Yes! All source code is treated equally, so for the majority of the capabilities we provide, it doesn’t make a difference what platform you’re developing for. The hosted build functionality has some restrictions; see the Hosted build controller topic in our Get Started section to learn more about what is supported.
Yes, you can use any language for just about any type of development project. Most features like version control, project management tools, and feedback collection are language agnostic. Some capabilities, notably build, have limitations based on our default build configuration. But, you can add the additional software that you need in order to support your build automation.
Yes! You can use the service for any project you like. Our terms of service support development, test, and production use.
You can use our tools in Visual Studio, Eclipse, or from the command line to keep a local copy of your source code on your machine. Today there isn’t a way to export work items or other project data to your local machine, but we’re planning on adding this capability at a later date.
We support and regularly test against most modern browsers, including IE9 and later, Safari 4 and later, and the latest two releases of Chrome and Firefox.
You can learn more about using the load testing features of Visual Studio Online at the Load test your app topic in our Get Started section.
To set up an on-premises build controller with your Visual Studio Online account, follow the instructions at the Deploy and
configure a build controller topic in the MSDN Library.
Currently, we do not have support for continuous deployment to Azure using an on-premises build controller, so if you are trying to setup continuous deployment to Azure, you will need to use a hosted build controller.
Application Insights is in Limited Preview and is supported via the Visual Studio Application Insights forum.
All data is stored in triplicate on three physically-distinct servers. Full backups are taken every day with incremental backups every hour. If you want to have your own backup of your source code, you can sync your source to your local machine.
Servicing for the Visual Studio 2013 family of products and tools is primarily performed via our cumulative update mechanism called “VS Update.” A VS Update usually contains new features as well as fixes for existing features. Once VS Updates for the previous product are no longer produced, servicing is still available via traditional update channels (e.g. Microsoft Update, Download Center) for the lifecycle of the product. Find out more at Servicing for Visual Studio 2013 Products.
For information on how to get started, we have walkthroughs in our Get Started page that provide you with step-by-step guides. If that doesn't help, take a look at our support forums for more help resources from our community, as well as our support staff. For anything else, you can use the “talk to us” options at the bottom of our support page.