Table of contents

Manage users and access in Visual Studio Team Services

Last Updated: 8/4/2016

Team Services

To share code and work with others, add users and assign them access to your Team Services account. Your Team Services account is free for the first 5 users with Basic access, including unlimited Stakeholders and Visual Studio subscribers.

You can add users to team projects, rather than to your account. Team Services automatically assigns them the next available access in this order: Basic, Stakeholder. To control access to account resources, add permissions or restrict permissions. To change how many users can access a paid extension in your Team Services account, learn how to change paid extension users.

When users don't need access anymore, delete them from your Team Services account.

Before you get started

You'll need at least Basic access and Team Services account owner or project collection administrator permissions. Stakeholders don't have access to the Users hub.

Add users and assign access in Visual Studio Team Services

When you add users, you can assign them Basic, Stakeholder, or Visual Studio subscriber access, based on the features that they need. For example, assign users Stakeholder access, if they only need to work with the backlog, create work items and queries, and edit them.

If you need to add more users with Basic access, first set up billing in the Azure portal by linking an Azure subscription to your Team Services account. You can then pay for more users in Azure, and return to your Team Services account to add those users and assign them access.

  1. Sign in to your Visual Studio Team Services account (https://{youraccount}.visualstudio.com).

  2. Go to the Users hub.

    Go to the Users hub

    Your access level appears here.

    Your account access appears in the Users hub

    Why can't I access the Users hub?

  3. Add users to your Team Services account.

    Does your Team Services account uses Azure Active Directory (Azure AD) to authenticate users and control account access?

    No: All users must use personal Microsoft accounts, like @outlook.com or @hotmail.com, with Team Services. If they don't have Microsoft accounts, have them sign up.

    Yes: All users must be members of the connected Azure AD, and sign in with work or school accounts managed by this Azure AD. You can search for these users in the Azure AD when you add them.

    You can add:

Next

Delete users and access from your Visual Studio Team Services account

To remove users, you'll need at least Basic access and Team Services account owner or project collection administrator permissions.

  1. Sign in to your Visual Studio Team Services account (http://{youraccount}.visualstudio.com).

  2. Go to the Users hub to remove users.

    Delete users from the Users hub

  3. To make sure that you've removed users completely, check your security groups and permissions.

    Why don't users appear or disappear promptly in Team Services after I add or delete them in the Users hub?

If you removed users with Basic access and don't want to continue paying for these users, you must also reduce these users in the Azure portal, so that you're not charged for them in your next Azure billing cycle.

  1. Sign in as the Team Services account owner to the Azure classic portal or the Azure portal.

  2. Find and select your Team Services account.

    Azure classic portal

    Visual Studio Team Services, select your Team Services account

    Azure portal

    Browse, Team Services accounts, select your Team Services account

  3. View your paid users.

    Azure classic portal

    Go to the Scale page

    Azure portal

    View users

  4. Reduce your paid users. Save your changes.

    Need help?

Q&A

Permissions

Q: Why can't I add users?

A: To access the Users hub and add users, you must have at least Basic access and Team Services account owner or project collection administrator permissions.

Q: How do I find the account owner?

If you have at least Basic access, you can find the account owner in your account settings.

  1. Sign in to your Team Services account (https://{youraccount}.visualstudio.com), if you haven't already.

  2. Go to your account's control panel.

    Go to account control panel

  3. Go to your account settings.

    Go to settings

Q: How do I find a project collection administrator?

A: If you have at least Basic access, and your account has a project collection administrator, you can find them here:

  1. Sign in to your Team Services account (https://{youraccount}.visualstudio.com).

  2. Go to your account's control panel.

    Go to account control panel

  3. Go to your account's security settings. View your project collection administrators.

    Go to account security settings, Project Collection Administrators, Members

Q: Why don't users appear or disappear promptly in Team Services after I add or delete them in the Users hub?

A: If you experience delays finding users or having them promptly removed from Team Services, like in drop-down lists and Team Services groups, after you add or delete them through the Users Hub, please report a bug at Microsoft Connect so that we can investigate.

Subscriptions

Q: Why won't my Visual Studio subscription validate?

A: There might be a delay if your Visual Studio subscription is new. Make sure that your subscription is active and valid.

If you have a Visual Studio subscription with MSDN, make sure that subscription is linked to your Team Services sign-in address on your My Account page. Or try these sign-in troubleshooting tips. If you need more help, contact Support.

Q: What happens if a user's subscription expires?

A: If no other access levels are available, they'll work as stakeholders. To restore access, they must renew their subscription.

Q: I or my team member lost access to certain features. Why did this happen?

A: This might happen for various reasons:

  • Your or your team member's Visual Studio subscription has expired. Meanwhile, they'll work as stakeholders, or you can give them Basic access until they renew their subscriptions. After they sign in, Team Services will restore their access automatically.

  • The Azure subscription used for billing is no longer active. This affects all purchases made with this subscription, including Visual Studio subscriptions. To fix this problem, visit the Azure account portal.

  • The Azure subscription used for billing was unlinked from your Team Services account. To relink your account, visit the Azure classic portal or Azure portal. Or, learn more about linking your account.

Meanwhile, you or your team member can continue working as a stakeholder.

Q: When do I select "Visual Studio/MSDN Subscriber"?

A: Assign this access to users who have active and valid Visual Studio subscriptions. You'll need the sign-in address that's associated with this subscription.

For example, if you select "Visual Studio/MSDN Subscriber", but you don't have a valid and active Visual Studio subscription, you can only work as a stakeholder.

If you have an MSDN subscription that you activated with a Microsoft account, but you use a work or school account with Team Services, you can link that work or school account to your MSDN subscription on the My Account page.

Q: Which Visual Studio subscriptions can I use with Team Services?

A: These subscriptions include Team Services at no extra charge (check here for the current list):

  • Visual Studio Enterprise - monthly
  • Visual Studio Enterprise - annual
  • Visual Studio Enterprise with MSDN
  • Visual Studio Professional - monthly
  • Visual Studio Professional - annual
  • Visual Studio Professional with MSDN
  • Visual Studio Test Professional with MSDN
  • MSDN Platforms

You can also use these subscriptions when you get them through the BizSpark program or Microsoft Partner Network (MPN). Or add users with Basic or Stakeholder access instead. Your Team Services account includes 5 free users with Basic access.

Subscriptions that aren't eligible: MSDN Operating Systems, MSDN Essentials, and Visual Studio Professional (MPN). Visual Studio Professional (MPN) is the subscription offered to Microsoft Action Pack partners in the Microsoft Partner Network and was formerly called "MSDN for Action Pack."

Learn more about Visual Studio subscriptions.

Q: On the Users hub, which subscription does "Visual Studio Enterprise subscription" and "Visual Studio Professional subscription" specifically mean?

A: "Visual Studio Enterprise subscription" can describe:

  • Visual Studio Enterprise - monthly
  • Visual Studio Enterprise - annual
  • Visual Studio Enterprise with MSDN

"Visual Studio Professional subscription" can describe:

  • Visual Studio Professional - monthly
  • Visual Studio Professional - annual
  • Visual Studio Professional with MSDN

Q: What happened to Visual Studio Online Advanced and Professional?

A: We replaced these subscriptions and will transition users automatically. If you're using your monthly Azure credits as a Visual Studio subscriber to pay for users, make sure to remove your subscription's default spending limit indefinitely. Learn more.

  • On December 1, 2015, Visual Studio Online Advanced users became Team Services users with the Test Manager extension.

    The Test Manager extension includes all the testing capabilities in Visual Studio Online Advanced. All Advanced users are now Team Services users with Basic access, plus the Test Manager extension. Your billing now includes all Team Services users in your account and users assigned the Test Manager extension. You still get 5 free users.

    Learn about managing extensions in your account or about manual testing with Team Services.

  • We replaced Visual Studio Online Professional with the Visual Studio Professional monthly subscription.

    While Visual Studio Online Professional purchases now appear as Visual Studio Professional monthly subscriptions on your monthly invoice, we haven't determined when users will be transitioned systematically. This transition provides an upgrade by offering access to unlimited Team Services accounts, not just one account, like Visual Studio Online Professional. The rest stays the same - monthly access to the Visual Studio Professional IDE, and pricing remains at $45 per user, per month.

    If you're buying Professional users for a specific Team Services account, which is possible only if you bought before November 2015, and want to upgrade, do this:

    1. Before the last day of the calendar month, sign in to the Azure portal. Reduce the number of paid Visual Studio Online Professional users to 0. This change will take effect on the 1st day of next month.

      This means that in the next calendar month, you won't be billed for Visual Studio Online Professional users at all.

    2. On the 1st day of the next calendar month, go to the Marketplace to buy Visual Studio Professional monthly subscriptions for the same users.

    Learn about Visual Studio subscriptions.

Q: What happens if I add users outside of the Users hub?

A: They'll get the next available access in this order: Basic, Stakeholder

Azure Active Directory (Azure AD) and your account

Q: Why do I have to add users to a directory?

A: Your Team Services account controls access with Azure Active Directory (Azure AD). All users must be directory members to get access.

If you're a directory administrator, you can add users to the directory. If you're not, work with your directory administrator to add users. Learn more about controlling access with a directory.

Q: How do I find out if my Team Services account controls access with Azure Active Directory (Azure AD)?

A: If you have at least Basic access, here's how:

  1. Go to your account's control panel.

    Go to control panel

  2. Go to your account settings. Check if your account controls access with Azure Active Directory (Azure AD).

    Go to Settings, check for a connected directory

    Learn how to control account access with Azure AD. That way, only users from your organization can join your account.

Q: My account controls access with Azure Active Directory (Azure AD). Can I just delete users from the directory?

A: Yes, but this removes their access to all Team Services accounts and other assets associated with that directory. You must have the necessary permissions to delete a user from the directory.

More support

Q: How do I get help or support for Team Services?

A: Try the Team Services forum or Team Services Support.

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