Pay for Team Services users who need Basic access

Last Update: 5/3/2017

Team Services

You can add these users to your Visual Studio Team Services account for free:

  • 5 users who get Basic features like version control, tools for Agile, Java, build, release management, and more
  • Unlimited Stakeholders who get more restricted features like working with your backlog, work items, and queries
  • Unlimited Visual Studio subscribers who also get Basic features, and in some cases, additional features with specific extensions like Test Manager

When your account stays within these free limits, you don't have to pay for these users to join your account. If you have to add 6 users or more who need Basic access, you can pay monthly for additional users in the Visual Studio Marketplace. Each of these users also gets a Team Foundation Server CAL (Client Access License) to access an on-premises TFS, so you can buy monthly TFS access for your team. To calculate pricing, go to the Azure pricing calculator, or learn about Team Services user pricing for Basic access. If you previously paid for Basic access through the Azure portal, you can still find those steps here.

Need more Visual Studio subscriptions? ▼

Visual Studio subscriptions give you flexible ways to access Team Services and to license the Visual Studio IDE and other Microsoft software for dev and test. To buy more Visual Studio subscriptions, visit the Visual Studio Marketplace, or learn how to buy Visual Studio subscriptions here.

Need to change paid extension users instead? ▼

To change the number of paid extension users that you have in your Team Services account, learn how to update your paid extension users here.

How does access differ from permissions? ▼

Access levels control which features are available to users, while permissions control access to account resources. Learn how to manage users and access levels here. For TFS, learn how to change access levels here or buy more access to TFS or the Test hub here.

To manage permissions for Team Services or TFS instead, learn how to add permissions here or restrict permissions here.

Before you start

Pay for more Team Services users who need Basic access

  1. As Team Services project collection administrator or account owner, sign in to Visual Studio Marketplace > Other > Team Services Users, and choose Buy.

    Go to Visual Studio Marketplace, Other, Team Services Users

  2. Select your Team Services account, if you have multiple accounts.

    Select your Team Services account

    Don't see your Team Services accounts? ▼

    To select your Team Services account here, you must have have Team Services project collection administrator or account owner permissions.

  3. Confirm the Azure subscription that you'll use for billing.

    If you have multiple Azure subscriptions, select the Azure subscription that you want to use. Or if you don't have an Azure subscription, create a new subscription now to use for billing. More about Azure subscriptions for billing

    Confirm or select your Azure subscription

    Don't see the Azure subscription that you expect? ▼

    To use an existing Azure subscription for billing, you'll need at least Co-administrator permissions for that subscription. If you don't have permissions, have an Azure Account Administrator or Service Administrator add you as a Co-administrator to the linked Azure subscription.

  4. Enter the number of users who need paid Basic access.

    Enter the number of users who need paid Basic access

  5. Now go to your Team Services account, add your new users, and assign them Basic access.

    Go to your Team Services account

    The number of users who you can assign paid Basic access appears here.

    Number of users who you can assign paid Basic access

    Your user summary shows only the number of users with access levels assigned to them.

Change number of users who have paid Basic access

When your team size changes, and you have to update the users who have paid Basic access in your Team Services account, update this quantity in the Visual Studio Marketplace, whether you're adding or removing these users.

For example, if you remove users who have paid Basic access from your Team Services account, you must reduce them too in the Visual Studio Marketplace. That way, you're not charged for them when your next Azure billing cycle starts. If you previously managed paid Basic access through the Azure portal, you can still find those steps here.

To reduce or cancel users who have paid Basic access for the next month, you must make your changes before the last day of the month. Your charges won't change until the next month because paid users are monthly purchases.

Before you start

Update number of users who have paid Basic access

  1. As Team Services project collection administrator or account owner, sign in to Visual Studio Marketplace > Other > Team Services Users, and choose Buy.

    Go to Visual Studio Marketplace, Other, Team Services Users

  2. Select your Team Services account, if you have multiple accounts.

    Select your Team Services account

    Don't see your Team Services accounts? ▼

    To select your Team Services account here, you must have have Team Services project collection administrator or account owner permissions.

  3. Update your total users who have paid Basic access. To cancel all your paid users, reduce this number to zero (0).

    For example, we're going to increase our total paid users from this number:

    Current number of users who have paid Basic access

    to this number:

    Increase users who have paid Basic access

    Note When you reduce users, make sure that you don't have more users with paid Basic access in your Team Services account than you have in the Visual Studio Marketplace. Otherwise, when the next Azure billing cycle starts, the paid users who haven't signed into your account the longest will lose access first. If you pay for TFS client access licenses (CALs) through Team Services, make sure that you still have enough CALs for the users who need them.

    What if I reduce users during the month? ▼

    Your charges won't change until the next month because paid Basic access is a monthly commitment.

  4. Confirm your changes. Go back to your Team Services account to reassign access levels for your users, if necessary.

    Reassign user access levels, if necesary

Q&A

Permissions

Q: How do I find a project collection administrator?

A: If you have at least Basic access, you can find your project collection administrator in your Team Services account's security settings.

  1. Go to your Team Services account's security settings.

    Click gear button, Security

  2. Under Security, view your project collection administrators.

    Go to Project Collection Administrators, Members

Q: How do I find the account owner?

If you have at least Basic access, you can find the current owner in your Team Services account settings.

  1. Go to your Team Services account settings.

    Go to account settings

  2. Under Settings, find the current owner.

    Find current owner

Purchases and billing

A: You can use an Azure subscription that's not:

If you have one of these subscriptions, set up a separate Pay-As-You-Go Azure subscription instead.

Important for Visual Studio subscribers and Visual Studio Dev Essentials members:

Q: How does Azure billing work?

A: When you buy from the Visual Studio Marketplace, you select an Azure subscription to use for billing. If you don't have an Azure subscription, you can sign up either before or during your first purchase. You can set up payment with a credit card, or by invoice in some cases. Charges for your purchases will show up on your monthly Azure bill.

Note: You must keep your Azure subscription in good standing to use your Visual Studio Marketplace purchases. If your Azure subscription is canceled or becomes disabled, for example, because the credit card used for payment expires, then any purchases with this Azure subscription will be deactivated on the 1st day of next month. To continue using your Visual Studio Marketplace purchases, please keep your Azure subscription active and updated.

Q: Can I use an Enterprise Agreement to buy from the Visual Studio Marketplace?

A: Yes, please buy directly from the Visual Studio Marketplace where you can bill purchases to the Azure subscription that was created under your Enterprise Agreement (EA). Don't order Visual Studio Marketplace services through your reseller.

Q: Can I use the Azure Monetary Commitment funds from my Enterprise Agreement to buy from the Visual Studio Marketplace?

A: Yes. You can use these prepaid funds to pay for:

You can't use these funds to pay for Visual Studio cloud subscriptions and non-Microsoft extensions for Team Services and Team Foundation Server.

Q: Can I use the Azure Free Trial to buy from the Visual Studio Marketplace?

A: No, you can't use the Azure Free Trial to pay for Visual Studio Marketplace purchases, which applies to Visual Studio Team Services, HockeyApp plans, Xamarin University, and so on. Instead, set up a separate Pay-As-You-Go Azure subscription, which you can do before or during your purchase.

Q: Can I use the monthly Azure credits from Visual Studio subscriptions or Visual Studio Dev Essentials to buy from the Visual Studio Marketplace?

A: No, you can't use the monthly Azure credits from Visual Studio subscriptions and Visual Studio Dev Essentials to pay for Visual Studio Marketplace purchases. However, you can use the included Azure subscriptions to bill your purchases. Before you make purchases, you must remove your spending limit from these subscriptions.

Spending limit

Important: Remove your spending limit indefinitely. This prevents disabling your Azure subscription when your monthly charges are billed the next month. Otherwise, all resources billed to this subscription will be suspended, including virtual machines and all other workloads.

Remove spending limit indefinitely

Q: Where can I check my bill or correct any billing information on my Azure subscription?

A: If you're the Azure account administrator, visit the Azure Account portal.

Q: When do I get billed?

A: You're charged only when you've paid for users above the free limits. Your charges are prorated during the 1st month. After that, you're billed automatically on the 1st day of the calendar month. To calculate pricing, go to the Azure pricing calculator, or learn about Team Services user pricing for Basic access.

Q: When do paid users renew?

A: Paid users renew automatically on the 1st of each month. To reduce paid users for the next month, you must make the change before the last day of the month.

Q: Why don't I see my Team Services account in the Visual Studio Marketplace?

A: If you don't see your account when buying from the Visual Studio Marketplace, try these steps:

  1. Check the identity that you use to sign in to the Visual Studio Marketplace. In the top right corner of the page, click your user name to view your profile.
  2. On the left side, make sure that your email address and directory are correct.
  3. Close all browser windows.
  4. Open a private or incognito browsing session.
  5. Sign in to the Visual Studio Marketplace with the identity that's a user in the Team Services account that you want.

    TIP

    If you're asked to choose "work or school account" or "personal account", this means you used an email address that's the same for a Microsoft account and a "work or school account" that's managed by your organization in Azure Active Directory. Although these identities have the same email address, they're still separate identities with different profiles, security settings, and permissions.

    Choose the identity that's the user in the Team Services account that you want to select.

Q: Why is my first Azure bill larger than expected?

A: Charges for your first purchase are prorated during the 1st month and are combined with charges for the next month, which are billed on the 1st day of the calendar month. This means your first Azure bill might include these partial charges and your 1st full month.

Q: What happens if my Azure subscription is disabled?

A: If you're the Team Services account owner or Azure subscription Account Administrator, check your subscription status in the Account Center, then try to fix your subscription. This will restore your account's paid settings. Or you can link your Team Services account to another Azure subscription by unlinking your account from the disabled subscription. While your subscription is disabled, your account goes back to the free monthly limits until your subscription is fixed.

Q: Can I still buy or manage paid Basic access through the Azure portal?

A: You can still use the Azure portal or Azure classic portal to pay for users who need Basic access or to manage the number of Team Services users that you're paying to get Basic access.

Try buying or managing paid Basic access through Visual Studio Marketplace. Otherwise, if you're buying Basic access for the first time, and you haven't set up billing for your Team Services account yet, you must link your Team Services account to an Azure subscription for billing. You can then pay for Team Services users in the Azure classic portal or the Azure portal.

To reduce or cancel users who have paid Basic access for the next month, you must make your changes before the last day of the month. Your charges won't change until the next month because paid users are monthly purchases.

Azure portal

Before you start, you'll need Team Services project collection administrator or account owner permissions. You'll also need at least Co-administrator permissions for the Azure subscription that's linked to your Team Services account.

  1. Sign in to the Azure portal.
  2. Go to Browse > Team Services accounts. Select your Team Services account.

    Browse, Team Services accounts, select your Team Services account

    Why don't I see my Team Services account?

  3. Go to Settings > Users.

    View users

  4. Select the number of users with Basic access that you want to pay for. To cancel all paid users, reduce this number to zero (0). Save your changes.

    Update paid users. Save changes

    If you add users, you're not charged until you save your changes.

Azure classic portal

Before you start, you'll need at least Co-administrator permissions for the Azure subscription that's linked to your Team Services account.

  1. Sign in to the Azure classic portal.
  2. Go to Visual Studio Team Services. Select your Team Services account.

    Visual Studio Team Services, select your Team Services account

    Why don't I see my Team Services account?

  3. Go to Scale.

    Go to the Scale page

  4. Drag the slider to select the total number of users with Basic access that you want in your Team Services account. To cancel all paid users, drag the slider until only 5 users appear. Save your changes.

    Update paid users

    Note Your account includes 5 free users who get Basic access. So you'll only pay for users beyond that quantity. You're not charged until you save your changes.

    Save changes

Q: Why don't I see my Team Services account in the Azure portal?

A: In both Azure portals, you must have Azure Service Administrator or Co-administrator permissions for the Azure subscription that's linked to your Team Services account. Also, in the Azure portal, you must have Team Services project collection administrator or account owner permissions.

Q: What happened to Visual Studio Online Professional?

A: Learn more here.

Q: Where can I check my bill or update billing details on my Azure subscription?

A: If you're the Azure Account Administrator, view your subscription at the Azure account portal.

Q: What if I have other questions about Azure subscriptions and billing?

A: Check the Azure Billing and Subscription FAQ, or try Azure Support.

Q: How do I get support for the Visual Studio Marketplace?

A: Depending on the support you need:

Q: Can I use an Enterprise Agreement to buy from the Visual Studio Marketplace?

A: Yes, please buy directly from the Visual Studio Marketplace where you can bill purchases to the Azure subscription that was created under your Enterprise Agreement (EA). Don't order Visual Studio Marketplace services through your reseller.

Q: How can I tell whether I have the necessary privileges to buy services in the Visual Studio Marketplace through my organization's Enterprise Agreement?

A: The easiest approach to determine if you have the right privileges is to click the Buy button for a service offered in the Visual Studio Marketplace. You need to select an Azure subscription (which is a billing account) from a presented list of Azure subscriptions that are currently linked to your login. Because the name of the Azure subscription defaults to the type of billing account ("Pay-As-You-Go", "Enterprise Agreement", etc.), it is often clear if the Azure subscription is part of your Enterprise Agreement.

Another approach is to attempt to visit the Azure Enterprise Portal. If you can reach it successfully, then you already have either the Enterprise Admin or the Account Owner role. Only Account Owners can set up new Azure billing accounts in an Enterprise Agreement. If you cannot access the Azure Enterprise Portal, then please inquire within your organization to find out who your Enterprise Admin is, and ask that person to add you as an Account Owner within the Azure Enterprise Portal. If you are unable to find this person, you can submit a support ticket and request the contact information. You need your organization's name and your Enterprise Agreement enrollment number for the support ticket.

Q: How do I get help or support for Team Services?

A: Try the Team Services forum or Team Services Support.