Change account owner for Visual Studio Team Services

Last Update: 6/7/2017

Team Services

When your team's roles and responsibilities change, you can change your Team Services account owner to another user.

Before you start

You must have at least Basic access, not Stakeholder, and Team Services project collection administrator or account owner permissions. If no one has these permissions, contact Team Services Support.

Make sure that the new owner:

  • Has been added and invited to your Team Services account (https://{youraccount}.visualstudio.com).

  • Also has at least Basic access, not Stakeholder. Learn how to manage users and access.

  • Has signed in to your Team Services account, created a Visual Studio profile, and agreed to the Terms of Service.

Change Team Services account owner

  1. Sign in to your Team Services account (https://{youraccount}.visualstudio.com).

    Why am I asked to choose between my work or school account and my personal account?

  2. To find the current account owner, go to your Team Services account settings

    Go to account settings

  3. Under Settings, find the current owner.

    Find current owner

  4. Change the account owner.

    Change current owner

  5. Find and select the new owner.

    Find and select owner

    Can't find the person you want?

  6. Save your changes.

    Select new owner, save changes

    Your Team Services account has a new owner!

Q&A

Q: How do I find a project collection administrator?

A: If you have at least Basic access, you can find your project collection administrator in your Team Services account's security settings.

  1. Go to your Team Services account's security settings.

    Click gear button, Security

  2. Under Security, view your project collection administrators.

    Go to Project Collection Administrators, Members

Q: How do I find the account owner?

If you have at least Basic access, you can find the current owner in your Team Services account settings.

  1. Go to your Team Services account settings.

    Go to account settings

  2. Under Settings, find the current owner.

    Find current owner

Q: Why can't I find the user I want to make the new owner?

A: This might happen because:

  • They're not in your Team Services account, or they don't have account access. Learn how to add them to your account.

  • They haven't created a Visual Studio profile and agreed to the Terms of Service.

  • If you recently added this person to your account, you might experience a delay before this person appears in the possible account owners list.

  • If your account uses Azure Active Directory to control access, directory members won't appear in the possible account owners list until they meet the requirements above.

Q: What happens if I forget my password?

A: You can recover your Microsoft account password here or your work or school account password here, if your organization turned on this feature. Otherwise, contact your Azure Active Directory administrator to recover your work or school account.

Q: Can I reverse the account owner change?

A: Yes, if you're a project collection administrator.

Q: Can I change the account name (URL) too?

A: Only the account owner can change the URL. If you're the account owner, learn how to change the account URL here.

Q: How many account owners can I have?

A: Your account can have only one owner. Only they can perform certain actions, so make sure to keep your account owner updated.

Q: Why did you ask for extra information when I signed in?

A: If our Terms of Service have changed since you last signed in, you might be asked to agree and confirm that your information is up to date.

Q: What makes the account owner different than other account users?

A: The account owner manages payments and access for account users. They're also the same person who manages billing for the account through the Azure classic portal or the Azure portal.

Account owners also have permissions to perform these tasks:

  • Pay for users accessing the account
  • Pay for additional account services
  • Rename the account URL
  • Change the account owner

In contrast, project collection administrators can manage user access and change the account owner, but they can't rename the account URL.

Q: Why must I choose between a "work or school account" and my "personal account"?

A: This happens when you sign-in with an email address, like jamalhartnett@fabrikam.com, that's shared by your personal Microsoft account and by your work account or school account. Although both identities use the same sign-in address, they're still separate identities with different profiles, security settings, and permissions, so you see this screen when you sign in:

Choose work or school account, or personal Microsoft account

  • Choose Work or school account if you used this identity to create your Team Services account or signed in with this identity before. For example, choose this option if you used to sign in to Team Services here:

    Old signin for work or school accounts

    Your identity is authenticated by your organization's directory in Azure Active Directory (Azure AD), which controls access to your Team Services account.

  • Choose Personal account if you used your Microsoft account with Team Services. For example, choose this option if you used to sign in to Team Services here:

    Old signin for Microsoft account

    Your identity is authenticated by the global directory for Microsoft accounts.

Q: Why can't I sign in after I choose either "personal Microsoft account" or "work or school account"?

A: This happens when your sign-in address is shared by your personal Microsoft account and by your work account or school account, but your selected identity doesn't have access. Although both identities have the same sign-in address, they're still separate identities with different profiles, security settings, and permissions.

Please try signing out completely from Team Services by following the steps below because just closing your browser might not sign you out completely from Team Services. Then sign in again to Team Services, and select your other identity:

  1. Close all browsers, including those that aren't running Team Services.

  2. Open a private or incognito browsing session.

  3. Go to this URL: http://aka.ms/vssignout

    You'll get a message that says "Sign out in progress". After you're signed out, you're redirected to the Visual Studio page @www.visualstudio.com.

    Tip If the sign-out page takes more than a minute, close the browser, and continue.

  4. Sign in to Team Services again. Select your other identity.

Q: Why don't I see the Team Services accounts that I own after I sign in to my Visual Studio profile on visualstudio.com?

A: The list of accounts that you own are associated with the identity that you use to sign in to Visual Studio Team Services.

If you were asked to choose between your personal Microsoft account, or your work or school account when you signed in, you might have selected the wrong identity.

Choose work or school account, or personal Microsoft account

Please try signing out completely from Team Services, then sign in again, and select your other identity.

Here's how you can sign out completely because just closing your browser doesn't always sign you out completely from Team Services:

  1. Close all browsers, including those that aren't running Team Services.

  2. Open a private or incognito browsing session.

  3. Go to this URL: http://aka.ms/vssignout

    You'll get a message that says "Sign out in progress". After you're signed out, you're redirected to the Visual Studio page @www.visualstudio.com.

    Tip If the sign-out page takes more than a minute, close the browser, and continue.

  4. Sign in to Visual Studio Team Services again. Select your other identity.

Q: How do I get help or support for Team Services?

A: Try the Team Services forum or Team Services Support.