Try paid extensions for free in Visual Studio Team Services

Last Update: 1/17/2017

Team Services

Extensions offer features and capabilities that you can install in your Visual Studio Team Services account. Some paid extensions offer a trial so that you can try their features free for a limited time. For example, the Test Manager extension offers a free 30-day trial so that all users with access to Basic features can try the integrated, comprehensive manual and exploratory testing features.

Who can start extension trials?

As the Team Services account owner or project collection administrator, you can start extension trials for your Team Services account. Otherwise, you can request extensions instead. Learn about other Team Services extensions.

Can't access existing features?

Start an extension trial

  1. Sign in to Visual Studio Marketplace > Visual Studio Team Services.

    Find extension trial

    Why am I asked to choose between my work or school account and my personal account?

  2. Find and select a paid extension that you want to try.

    Start the extension trial

  3. Select your Team Services account to install this extension.

    Select Team Services account for extension trial

  4. After your extension finishes installing, go to your Team Services account to use your extension. Let your team know that they have access too.

    Marketplace installs your extension

    Need help?

Keep using your extension after the trial ends

Follow these steps before the trial ends if you want to keep using your extension without disruption. Otherwise, you'll lose access when the trial expires. Charges won't start until the trial ends.

TIP

You only have to buy and assign extensions for users who need access. Some extensions include free users. To keep access to such extensions, assign the extension up to the number of free users that you get. For additional users who need access, buy the extension from the Visual Studio Marketplace and assign the extension to these users. If you have Visual Studio subscribers, check their subscription benefits. These users get additional features, like Test Manager, included with their subscriptions as benefits. So if you installed these extensions, Visual Studio subscribers can continue using them without paid access and assignment.

To change the number of users that already have paid extension access, learn how to change that quantity here.

If you lose access because the trial expires, just follow these steps to buy and assign the extension for users who need access.

  1. Buy the extension only for users who need access.

    To buy the extension, you can also go to the extension pane in your account.

    Users hub, extension pane

  2. Assign the extension only to users who need access.

Need help?

Q&A

Q: What happened to the account trial?

A: Team Services replaced the account trial with the Test Manager extension trial, which also offers the same integrated, comprehensive manual and exploratory testing features.

Q: How many times can I start an extension trial?

A: You can start an extension trial only once per account.

Q: Why don't I see my Team Services account in the Visual Studio Marketplace?

A: If you don't see your account when buying from the Visual Studio Marketplace, try these steps:

  1. Check the identity that you use to sign in to the Visual Studio Marketplace. In the top right corner of the page, click your user name to view your profile.
  2. On the left side, make sure that your email address and directory are correct.
  3. Close all browser windows.
  4. Open a private or incognito browsing session.
  5. Sign in to the Visual Studio Marketplace with the identity that's a user in the Team Services account that you want.

    TIP

    If you're asked to choose "work or school account" or "personal account", this means you used an email address that's the same for a Microsoft account and a "work or school account" that's managed by your organization in Azure Active Directory. Although these identities have the same email address, they're still separate identities with different profiles, security settings, and permissions.

    Choose the identity that's the user in the Team Services account that you want to select.

Q: Why can't I start an extension trial for the selected Team Services account?

A: You must be the Team Services account owner or project collection administrator to start an extension trial for the selected Team Services account. If you don't have permissions, you can request the extension instead.

Q: How do I check an extension's trial status?

A: Check the extension pane in your Users hub.

Check extension trial

Q: How do I cancel my trial?

A: To stop your trial, just uninstall the extension from your Team Services account.

Q: Why can't users access some features?

A: Make sure that users have the correct access level in the Users hub. For Team Services, learn how to manage users and access levels. For TFS, learn learn how to change access levels.

Also, some features are available only as extensions, so you'll need to install these extensions. Most extensions require that you have at least Basic access, not Stakeholder. Check the extension's description in the Visual Studio Marketplace.

For example, to search your code, you can install the free Code Search extension but you'll need at least Basic access to use the extension. To help your team improve app quality, you can install the free Test & Feedback extension, but you'll get different capabilities based on your access level and whether you work offline or connected to Team Services or TFS. To create test plans in the Test hub, you'll need to install the Test Manager extension. Some Visual Studio subscribers can use this extension for free, but users with Basic access will need paid extension access before they can use Test Manager. Learn how to get extensions for Team Services or how to get extensions for TFS. Also, learn how to buy access to the TFS Test hub.

Q: Why can't users access extension features?

A: This can happen for these reasons:

  • Most extensions require that users have at least Basic access, not Stakeholder. For example, you can install the free Code Search extension, but each user must have at least Basic access to search for code. To help your team improve app quality, you can install the free Test & Feedback extension, but you'll get different capabilities based on your access level and whether you work offline or connected to Team Services or TFS. For more details, see the extension's description in the Visual Studio Marketplace.

  • If you're using a Team Services account, and you started a free extension trial, your trial might have expired. To check whether your trial expired:

    1. On your Team Services account toolbar, go to Users.
    2. Go to the extension pane.
    3. Check for an expiration message to find if or when your extension expired.

  • If you're using a Team Services account, and you paid for this extension, make sure that you assigned this extension to users.

    1. On your Team Services account toolbar, go to Users.
    2. Go to the extension pane.
    3. Check whether the extension is assigned to the user. If not, assign the extension to the user.

Learn more about assigning paid extensions to users.

Q: What should I do when the trial is almost expired or has ended for extensions that include free users?

A: To keep or restore access to an extension that includes free users, assign the extension up to the number of free users that you get. For additional users who need access, buy the extension for these users from the Visual Studio Marketplace and assign the extension to these users, so they have access. Otherwise, non-free users will lose access when the extension trial expires.

Q: Why must I choose between a "work or school account" and my "personal account"?

A: This happens when you sign-in with an email address, like jamalhartnett@fabrikam.com, that's shared by your personal Microsoft account and by your work account or school account. Although both identities use the same sign-in address, they're still separate identities with different profiles, security settings, and permissions, so you see this screen when you sign in:

Choose work or school account, or personal Microsoft account

  • Choose Work or school account if you used this identity to create your Team Services account or signed in with this identity before. For example, choose this option if you used to sign in to Team Services here:

    Old signin for work or school accounts

    Your identity is authenticated by your organization's directory in Azure Active Directory (Azure AD), which controls access to your Team Services account.

  • Choose Personal account if you used your Microsoft account with Team Services. For example, choose this option if you used to sign in to Team Services here:

    Old signin for Microsoft account

    Your identity is authenticated by the global directory for Microsoft accounts.

Q: Why can't I sign in after I choose either "personal Microsoft account" or "work or school account"?

A: This happens when your sign-in address is shared by your personal Microsoft account and by your work account or school account, but your selected identity doesn't have access. Although both identities have the same sign-in address, they're still separate identities with different profiles, security settings, and permissions.

Please try signing out completely from Team Services by following the steps below because just closing your browser might not sign you out completely from Team Services. Then sign in again to Team Services, and select your other identity:

  1. Close all browsers, including those that aren't running Team Services.

  2. Open a private or incognito browsing session.

  3. Go to this URL: http://aka.ms/vssignout

    You'll get a message that says "Sign out in progress". After you're signed out, you're redirected to the Visual Studio page @www.visualstudio.com.

    Tip If the sign-out page takes more than a minute, close the browser, and continue.

  4. Sign in to Team Services again. Select your other identity.

Q: How do I find a project collection administrator?

A: If you have at least Basic access, you can find your project collection administrator in your Team Services account's security settings.

  1. Go to your Team Services account's security settings.

    Click gear button, Security

  2. Under Security, view your project collection administrators.

    Go to Project Collection Administrators, Members

Q: How do I find the account owner?

If you have at least Basic access, you can find the current owner in your Team Services account settings.

  1. Go to your Team Services account settings.

    Go to account settings

  2. Under Settings, find the current owner.

    Find current owner

Q: Why don't I see the Team Services accounts that I own after I sign in to my Visual Studio profile on visualstudio.com?

A: The list of accounts that you own are associated with the identity that you use to sign in to Visual Studio Team Services.

If you were asked to choose between your personal Microsoft account, or your work or school account when you signed in, you might have selected the wrong identity.

Choose work or school account, or personal Microsoft account

Please try signing out completely from Team Services, then sign in again, and select your other identity.

Here's how you can sign out completely because just closing your browser doesn't always sign you out completely from Team Services:

  1. Close all browsers, including those that aren't running Team Services.

  2. Open a private or incognito browsing session.

  3. Go to this URL: http://aka.ms/vssignout

    You'll get a message that says "Sign out in progress". After you're signed out, you're redirected to the Visual Studio page @www.visualstudio.com.

    Tip If the sign-out page takes more than a minute, close the browser, and continue.

  4. Sign in to Visual Studio Team Services again. Select your other identity.

Q: How do I get help or support for Team Services?

A: Try the Team Services forum or Team Services Support.