Provide stakeholder feedback using the Test & Feedback extension

Last Update: 4/7/2017

Team Services | TFS 2017

Stakeholders can respond to feedback requests for user stories and features generated in Team Services or Team Foundation Server using a lightweight end-to-end flow based on the Test & Feedback extension (previously called the Exploratory Testing extension). Only users with Basic access can request feedback. Basic users can provide feedback using the flow described in this topic.

NOTE: This lightweight end-to-end flow is applicable only for web apps. To get feedback for desktop apps, use the feedback flow described in this topic about the Microsoft Feedback Client.

Provide feedback

Stakeholders can respond to feedback requests using the Test & Feedback extension in two ways:

Before you start, ensure you have installed the Test & Feedback extension. This is required in order to respond to feedback requests.

Any user with a Stakeholder access can use the Test & Feedback extension in Stakeholder mode. This mode is designed to allow the widest possible range of users to assist test teams by providing feedback.

Provide feedback directly from a feedback request email

  1. Open the feedback request email and choose the Provide feedback link.

    Choosing the Provide feedback link in the request email

  2. The Team Services or TFS landing page opens to confirm that the extension has been automatically configured with the feedback request. Choose the launch extension icon in the toolbar to launch the extension.

    Confirmation that the extension has been automatically configured

  3. Read the instructions (if any) in the feedback form to understand how to give the feedback and what the requestor requires.

    The feedback form containing the instructions

  4. Open the application you need to provide feedback on and begin your feedback. For example, choose Capture screenshot to take a screenshot.

    Capturing a screenshot

    You can use all the capabilities of the extension such as capturing screenshots, notes, and screen recordings.

    Some browsers may not provide all of the capture capabilities. See Which web browsers does the extension support?

  5. When you are done capturing feedback, Choose Provide feedback.

    Submitting your feedback

    You can optionally choose to create bugs and tasks when you submit your feedback. The process is the same as described here.

  6. All your feedback captured is shown in the response form. Type a suitable title and, optionally, select a star rating for the feature you've been testing.

    Entering a title and star rating

  7. Save your feedback. This create a work item in Team Services or TFS containing all your feedback.

  8. Continue to capture more feedback if required. You can submit multiple feedback responses, bugs, and tasks for the same feedback request.

  9. When you are done providing feedback, go to the Feedback requests page and choose Feedback requests

    Opening the pending feedback requests page

  10. In the pending feedback requests page, mark the feedback request as Completed.

    Completing your feedback session

  11. Choose the Stop icon to end your feedback session.

    Ending your feedback session

Provide feedback directly from the Test & Feedback extension

  1. Open the Test & Feedback extension in your browser using the launch exploratory testing icon in the toolbar.

  2. In the Connection settings page, choose Connected mode.

    Choosing Connected mode

  3. Connect to the server and the project or team that is requesting feedback.

    Entering connection details

  4. Open the Feedback requests page to see all your feedback requests from the project or team you connected to.

    Viewing the list of feedback requests

  5. Select the feedback request you want to respond to and choose View feedback.

    Selecting a feedback request to view

  6. Read the instructions in the feedback request details page, then choose Provide feedback.

    Starting to provide feedback for a request

    You can add more feedback to a request for which you already provided feedback.

  7. Open the application you need to provide feedback on and begin your feedback. For example, choose Capture screenshot to take a screenshot.

    Capturing a screenshot

    You can use all the capabilities of the extension such as capturing screenshots, notes, and screen recordings.

    Some browsers may not provide all of the capture capabilities. See Which web browsers does the extension support?

  8. When you are done capturing feedback, Choose Provide feedback.

    Submitting your feedback

    You can optionally choose to create bugs and tasks when you submit your feedback. The process is the same as described here.

  9. All your feedback captured is shown in the response form. Type a suitable title and, optionally, select a star rating for the feature you've been testing.

    Entering a title and star rating

  10. Save your feedback. This create a work item in Team Services or TFS containing all your feedback.

  11. Continue to capture more feedback if required. You can submit multiple feedback responses, bugs, and tasks for the same feedback request.

  12. When you are done providing feedback, go to the Feedback requests page and choose Feedback requests

    Opening the pending feedback requests page

  13. In the pending feedback requests page, choose Feedback Requests and mark the feedback request as Completed.

    Completing your feedback session

  14. Choose the Stop icon to end your feedback session.

    Ending your feedback session

Q&A

Q: Can users with Basic access respond to feedback requests?

A: Yes, Basic users can respond to a feedback request sent in an email by the team. However, Basic users cannot directly sign into the extension to provide feedback. Instead, they must use a process slightly different from that for Stakeholders:

  1. Open the feedback request email and choose the Provide feedback link.

    Choosing the Provide feedback link in the request email

  2. In the landing page that opens to show that the extension is automatically configured with the feedback request, choose the launch extension icon in the toolbar to launch the extension.

    Confirmation that the extension has been automatically configured

    The traceability page of the extension opens to show details of the user story on which feedback was requested, and the user acceptance criteria (if any).

    The traceability page showing the user story and user acceptance criteria

  3. Read any instructions in the email and the traceability page to understand how to give the feedback, and on what feature.

  4. Open the application you will provide feedback on.

  5. Use the tools in the extension to capture screenshots, notes, and screen recordings that encapsulate your feedback. See this topic for more information about using the tools in the extension.

  6. When you are done capturing information, create a bug or a task.

    Create a bug or a task from the captured information

  7. All your feedback is automatically included. Enter a title for the bug or task and add any additional notes you require to the description. Then save the bug or task.

    Enter a title and save the bug or task

  8. Continue exploring the application. Create more bugs or tasks as required. All the work items you create are directly linked to the user story for which feedback was requested.

  9. When you're done, stop your session.

    Stop the exploratory testing session

See also

Help and support

Submit bugs through Connect, make suggestions on Uservoice, and send quick thoughts using the Send-a-Smile icon link in the Visual Studio, Team Services, or TFS title bar. We look forward to your feedback.