Visual Studio Team Services
Frequently Asked Questions

Account

A: To learn more about billing for VSTS, check out our billing documentation.
A: Visit Microsoft Account Password Reset to recover your Microsoft account or password. You can find your account URL in your account settings.
A: To change your account URL, go to your account settings page. See Rename your account or Service Update for January 9, 2013.
A: To change your account owner, go to your account settings page. See Change account ownership.
A: If you don’t need your account anymore, see these steps to delete your account.
A: Yes, but your VSTS account must be set up for work accounts. If you don’t have a VSTS account, find out how to sign up for VSTS with a work account. If you have an existing VSTS account, find out how to set up VSTS for work accounts. Otherwise, you must use Microsoft accounts to sign in.
A: Yes, after you activate your subscriber benefits with your Microsoft account. You can then add a work account to your subscription on the My Account page. That way, you can use this work account with your subscriber benefits in VSTS and Microsoft Azure, if your subscription includes these benefits. You get the same level of benefits whether you use a work account or a Microsoft account. Find out how to add a work account to your MSDN subscription.
A: As you adopt VSTS and assign access to your users, you may want to assign “Visual Studio/MSDN Subscriber” access level to team members. The VSTS Best Practices: Troubleshooting issues with the “Eligible MSDN Subscriber” license type blog post provides detailed steps to help you.
A: You can find the VSTS SLAs at the Download Center.

Security and privacy

A: When you sign in for the first time, we ask you for some extra information so that we can personalize your experience. If our Terms of Service have changed since you last signed in, you might be asked to agree and confirm that your information is up-to-date.
A: We follow industry best practices and have enterprise-grade security measures to help protect your code and project data. Also, all communication between your computer and the service takes place over an encrypted HTTPS connection. Learn how we secure and protect your data.
A: No. Your code and your IP are yours. See our Terms of Service and Privacy Policy for more information.

Service availability

A: VSTS uses many Microsoft Azure storage features to make sure your data is available in case of hardware failure, service disruption, or data center disasters. Also, the VSTS team has procedures to protect data from accidental or malicious deletion. Learn how we store, back up, and protect your data.

Compatibility and support

A: VSTS works with two major IDEs in the market today: Visual Studio and Eclipse. We also support integration with other tools through the TFS MSSCCI Provider, and with our command-line tools, which can be installed by downloading the free Team Explorer Everywhere product.

You can find downloads for these tools here:

In addition, you can use any Git client to access Team Projects with Git repositories, including:

  • Visual Studio 2015
  • Eclipse with the EGit extension
  • Xcode (using Xcode’s built-in support for Git repositories)
A: Yes! All source code is treated equally, so for the majority of the capabilities we provide, it doesn’t make a difference what platform you’re developing for. The hosted build functionality has some restrictions; see the Hosted build controller topic in our Get Started section to learn more about what is supported.
A: Yes, you can use any language for just about any type of development project. Most features like version control, project management tools, and feedback collection are language agnostic. Some capabilities, notably build, have limitations based on our default build configuration. But, you can add the additional software that you need in order to support your build automation.
A: Yes! You can use the service for any project you like. Our terms of service support development, test, and production use.
A: You can use our tools in Visual Studio, Eclipse, or from the command line to keep a local copy of your source code on your machine. Today there isn’t a way to export work items or other project data to your local machine, but we’re planning on adding this capability at a later date.
A: We support and regularly test against most modern browsers.

Features

A: To learn more about Cloud-based Load Testing in VSTS, go to Get started with performance testing.
A: To set up an on-premises build controller with your VSTS account, follow the instructions at the Scale out and administer your build and deployment system topic.

Currently, we do not have support for continuous deployment to Azure using an on-premises build controller, so if you are trying to setup continuous deployment to Azure, you will need to use a hosted build controller.

A: Application Insights is in Limited Preview and is supported via the Visual Studio Application Insights forum.
A: Yes, see Customize a process. While we work on these features, you can add your vote to this User Voice request: Customize Process Template.

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