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/How do I renew a “Retail” subscription?
Visual Studio Subscription Support 2018-04-19T16:59:35+00:00

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How do I renew a “Retail” subscription?

Overview:  Retail subscriptions are often purchased from the Microsoft Store, and can be identified as "Retail" by reviewing the subscriptions information available at https://my.visualstudio.com/subscriptions. To Renew:
  1. Open an "In Private" Internet Explorer browser session
    • Note:  Not required, but helps ensure a clean log-in
  2. Go to https://my.visualstudio.com/subscriptions
  3. Enter the email address associated with the Visual Studio subscription and click "Continue"
  4. Depending on the email address you may get:
    • Redirected to the "Microsoft Account" (MSA) password page
    • Redirected to your companies "Work or School" password page
  5. Enter your password, or complete sign in requirements
  6. Upon successful sign in, a list of current subscriptions will be displayed
  7. Validate the subscription "Type" states "Retail"
  8. From the "Retail" subscription row, click the "Renew" link
    • Clicking this link will take you to the Microsoft Store, with the appropriate renewal SKU
  9. Complete the purchasing steps
Activate Your Subscription: From your payment "Confirmation Page" or "Confirmation Email"
  1. Click on "Click here to sign in"
  2. Enter the email address that requires access to the Visual Studio subscription and click "Continue"
  3. Depending on the email address, you may get:
    • Redirected to the "Microsoft Account" (MSA) password page
    • Redirected to your companies "Work or School" password page
  4. Enter your password, or complete sign in requirements
  5. Upon successful sign in, an "Activate Your Visual Studio Subscription" window will appear
  6. Enter the "Product Key" information available from the payment "Confirmation Page" or "Confirmation Email" and click "Activate"
  7. The Subscription should now be visible on the https://my.visualstudio.com/subscriptions
  Need Help? Please use the "Contact Us" menu options below
  • Click "Account, Subscription and Billing Support"
  • From the available "Category" choose "Activate My Subscription Benefits"
  • From the available "Category" choose "Visual Studio Subscription (formerly MSDN)" 
  • From the available "Category" choose the appropriate "Country"
  • Click the desired support option

You will be directed to the Visual Studio Subscription support team

 

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