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Steps for Successful Sign In: Using “Work or School” Account

SCENARIO:  Subscriber who have NOT associated their Work or School accounts with a "personal" Microsoft Account (MSA) Target Audience:
  • New "Company Based" Subscribers who have not activated
  • New "Company Based" Subscribers who were recently migrated to https://my.visualstudio.com/
Steps for Successful Sign-In:  Work or School Account
  1. Please go to https://my.visualstudio.com/
  2. Enter the email address that was assigned the new Visual Studio subscription
    • Note:  This address is also identified in the subscriber "Welcome Letter"
    • Note:  Please check "Spam" folders if the "Welcome Letter" was not received
  3. Click "Continue"
  4. Redirected to Corporate Sign in page
  5. Enter "Password"
  6. Click "Sign in"
  7. At this point, the "Benefits" page should be displayed
Validating Subscription Benefits:
  1.  At the top of https://my.visualstudio.com in the "Blue Ribbon" subscribers can see the "Subscription Level" being displayed
    • Example:  "Showing:  Visual Studio Dev Essentials"
    • Example:  "Showing:  Visual Studio Enterprise with MSDN"
  2. If a Subscriber has more than one subscription, the drop down arrow can be leveraged to change the view
  3. If "Dev Essentials" is the only subscription level shown, the Subscriber may have logged into the wrong account
    • Subscribers can reference the "Welcome Mail" for the correct email address
    • Subscribers who have used Visual Studio Subscriptions (formerly MSDN) may need to log in with the "personal" sign in path  
Need Help? Please use the "Contact Us" menu options below
  • Click "Account, Subscription and Billing Support"
  • From the available "Category" choose "Manage My Account"
  • From the available "Category" choose the appropriate "Country"
  • Click the desired support option

You will be directed to the Visual Studio Subscription support team

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